Prelude
Refund Policy and data processing overview.
Refund Policy
You may request a refund by contacting us with your order information. Requests are reviewed based on applicable conditions.
Equilibrium
Data we may collect and purposes.
Data during refund requests
We may collect your contact details and order reference you provide while requesting a refund.
Purposes
We process data to evaluate refund requests, communicate outcomes, and comply with legal obligations.
Ethics
Retention, security, and your options.
Your rights and retention periods
You can request access, correction, or deletion of your personal data where applicable. We retain refund-related data for the period necessary to process requests and to fulfill statutory recordkeeping duties.
Security
We apply appropriate organizational and technical security measures to protect personal data.
Contact
Request a refund by email.
Include your order reference and your request details.