Prelude

Refund Policy and data processing overview.

Refund Policy

You may request a refund by contacting us with your order information. Requests are reviewed based on applicable conditions.

Equilibrium

Data we may collect and purposes.

Data during refund requests

We may collect your contact details and order reference you provide while requesting a refund.

Purposes

We process data to evaluate refund requests, communicate outcomes, and comply with legal obligations.

Ethics

Retention, security, and your options.

Your rights and retention periods

You can request access, correction, or deletion of your personal data where applicable. We retain refund-related data for the period necessary to process requests and to fulfill statutory recordkeeping duties.

Security

We apply appropriate organizational and technical security measures to protect personal data.

Contact

Request a refund by email.